Please read these terms carefully, and print and keep a copy of them for your reference.
The prices indicated on our website are shown in US dollars. Any delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products when applicable. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
We will always attempt to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
We currently offer two ways to pay for your order: Stripe and Apple Pay. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (we are charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with Stripe to use this method of payment. Please refer to Stripe and Apple Pay for full terms and conditions of use.
Your order will be delivered to the address you indicated when your order was placed. The products bought on the website will be delivered to one address in the USA, Australia, or New Zealand either by e-Packet (standard FREE SHIPPING) or in some cases by DHL. A tracking number for your purchase will be provided to you by email once this information has been confirmed with us by the shipper.
We do everything in our power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Right of Return
We allow you 15 days to return a product that you are not satisfied with for a full refund of the original purchase price. Your right of return in this case starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your purchase receipt and a completed and signed standard return form. Please contact us for more details and/or to receive a standard return form.
We recommend that you send us any returned merchandise by registered mail and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return in the case of dissatisfaction only applies to products that are returned in their original, complete condition. Any product that has been damaged, significantly worn, or is missing articles originally included (such as the linen gift bag or permanent markers, but not including the polybag packaging), will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
We also allow you an unlimited period of time to return a DrawBag (either “Classic” or “Signature” version) that has been intentionally defaced by another party or parties in what is understood to be an act of “bullying” as defined by stopbullying.gov for a replacement DrawBag. In this case, “bullying” is defined as “unwanted, aggressive behavior among school aged children that involves a real or perceived power imbalance. The behavior is repeated, or has the potential to be repeated, over time.” Your right of return in this case starts from the moment your order is delivered. You can return the product to us, at your own expense, with a completed and signed “What’s The Story?” return form. Please contact us for more details and/or to receive a return form.
We recommend that you send us any returned merchandise by registered mail. This is necessary should they lose the goods. Shipping fees remain the customer’s responsibility. The deadlines mentioned above are effective from the date of receipt of the order.
This website is owned and operated by Way Different LLC (d/b/a The DrawBag) located at 16192 Coastal Highway, Lewes, Delaware 19958, Delaware State File Number 6468271.
If you need to contact us, please email us at: firstname.lastname@example.org or send physical mail to: Way Different LLC (d/b/a The DrawBag), PO Box 152, Penney Farms, Florida 32079.
Last Modified: January 17, 2018